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| What is IPTV? |
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IPTV stands for Internet Protocol Television. It is delivery of broadcast television and multimedia content over a secure, end-to-end operator managed broadband IP network. |
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| What are the advantages of MyWay IPTV Service? |
"MyWay as the name suggest, allows you to "have your own way". It's a revolution in entertainment that is designed to redefine the way you watch television. MyWay empowers you with more entertainment features and services like:-
- Digital Picture Quality & Stereophonic Sound
- A Smart and user friendly User interface
- Wide array of Television Channels to choose from
- Get On-Demand Movies – Instant online access to over 160 movie library to choose and watch anytime on MyWay.
- Enjoy exciting On-Demand offerings like TV Shows, Infotainment and more anytime on MyWay.
- Sing along to Karaoke service on MyWay.
- Smart Interactive services like check Emails & send SMS from TV to mobile
- Enjoy other interactive service like Learning, Maps, Rail Info and more
- Customise your Favourite Channels on MyWay Home page
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| Why choose MyWay IPTV over DTH/satellite/cable? |
| Entertainment Features |
DTH |
MyWay- The Smart Box |
| Picture Quality |
Just DVD Quality |
Better Than DVD |
| Welcome Screen |
Does Not Start On Live Channel |
Put Your Favourite Channels Up-Front |
| Location Of Kids Channel |
Not Kid Friendly |
Enjoy Kids Channel on single digit remote keys (1-9) |
| Live TV |
Limited Channels (<150) |
Can Give > 1000 Channels |
| Movie On Demand |
Fixed Time Schedule |
Enjoy watching at your time Can pause, forward and remind |
| Music On Demand |
Only Broadcast Radio |
Your Favourite Music ant time |
| Games On Demand |
Low End Games |
Enjoy High Quality- Interactive and Multiplay Games |
| Eduaction On Demand |
Inadequate Interactivity |
Offers absolute interactivity |
| Internet Application |
Not Possible |
Enjoy Email & Chat |
| SMS |
Not Possible |
Send /Receive SMS on your TV |
| Tickets |
Only Info |
Book your Tickets |
| Maps |
Only Info |
Enjoy Zoom, Mark, Navigate routes/ And send MMS |
| Rail Info |
Not Possible |
Get PNR status, Arrival/ Departure info & book tickets too |
| Astrology |
Generic Predictions |
Generic, Individual Horoscope, Match making |
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| What are the services offered by MyWay IPTV? |
The services which we are offering includes various interesting features with high quality, user friendly approach to access:-
- Broadcast TV: Enjoy more than 150 channels with DVD picture clarity and Stereophonic sound.
- On Demand Services: Watch what you want and when you want. Play, pause, rewind, and forward your favorite content anytime.
- Movies
- Karaoke
- Games
- TV Shows
- Lifestyle
- Infotainment
- Kid zone
- iServices Go interactive with your TV; book train tickets*, send SMS*, access interactive learning content and lots more
- Learning
- Railway Info
- Maps
- Astrology
- Paintbook
- Email
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| What are the different packages available on MyWay IPTV? |
Choose from thirteen Base packages, designed to offer you maximum choice.
| Base Pack |
Junior |
Economy |
Value |
Super Value |
South Junior |
South Economy |
Telugu Gold |
Telugu Diamond |
Tamil Gold |
Tamil Diamond |
Kannada Gold |
Kannada Diamond |
Malyalam Gold |
| Monthly Plan Charges(Rs.) |
100/* |
150/* |
200/* |
280/* |
100/* |
150/* |
200/* |
280/* |
200/* |
280/* |
200/* |
280/* |
200/* |
| Total Chrages |
49 |
75 |
95 |
125 |
50 |
75 |
95 |
125 |
96 |
122 |
96 |
125 |
95 |
*Rs.50/- will be charged extra by MTNL towards modem
MyWay IPTV also offers Add-On packages* in addition to the Base packages. Choose from
» Neo Sports Pack: Rs.30 per month
» Sports Gold Pack: Rs.60 per month
» Sports Platinum Pack: Rs.90 per month
» Zee English Pack: Rs.12 per month
» ETV Pack: 8 per month
» ETV Telugu Pack: Rs.12 per annum
» BBC Pack: Rs.8 per month
» À La Carte Channels:
- Sports:
- Ten Sports** – Rs. 15 per month.
- STAR Cricket – Rs. 40 per month.
- Entertainment:
- Zee Bangala – Rs.7 per month
- Zee Marathi – Rs.7 per month
- Zee Telugu – Rs.8 per month
- Zee Kannada – Rs.6 per month
- ETV Bangala – Rs.8 per month
- ETV Gujarati – Rs.8 per month
- NDTV Imagine – Rs.10 per month
- ETV UP
- ETV Kannada
- News:
- BBC World – Rs.5 per month
- CNN – Rs.8 per month
Prices of the packages mentioned above are excluding all taxes.
To view a complete listing of the channels in each package click here.
** Ten Sports has to be subscribed for a minimum period of 4 months.
**The following packs are not available to MTNL customers:-
BBC Entertainment Add On Pack (BBC Entertainment & (Cbeebies)
ETV UP & ETV Kannada A-la-Carte Pack |
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| Will I get all my favorite channels on MyWay IPTV? |
Depending on the channel package you select, you can get popular television channels including STAR plus, Sony, Zee, Colors and many other channels. Click here to view channel packages. |
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| Will I be able to subscribe to new channel packs from my existing pack? |
| Yes, you can subscribe to new channel packs or subscribe to add-on pack anytime. |
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| What Regional Channels are offered on MyWay IPTV? |
We have several regional packages covering Tamil, Malayalam, Telugu, Kannada, Oriya, Bengali, Punjabi, Gujarati, Marathi and many more languages. To view a complete listing of the channels in each package click here. |
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| What is an On-Demand service? |
| On-Demand is all about watching what you want and when you want. You can pause, rewind or forward your on-demand content anytime. |
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| What contents are being offered under On-Demand? |
| MyWay offers a wide variety of content that you can choose from. You can enjoy a Movie library with over 160 movies in its catalog, watch your favourite TV Shows, and enjoy practicing Yoga with Baba Ramdev or interesting documentary show for all. MyWay also offers you with Karaoke, Games, and Comics for kids and family. |
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| Can I record on-demand content? |
| No, on-demand content cannot be recorded. |
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| What are the charges for content available in on-demand section? |
| The prices for On-Demand services may vary from content to content. Currently the welcome pack of 30 movies and selected Pay-Per-View movies are offered free. The Karaoke service is charged at a price of Rs. 130/month + taxes. Rest of the content like Games, Infotainment, TV Shows etc are offered free of cost. |
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| What is the Number of Movies available? |
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MyWay offers over 160 movies in its library. MyWay would keep updating the movies from time to time. We have tied up with various production houses such as UTV, Shemaroo, Innovision etc to bring you the best collection of movies. |
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| What are the charges for watching pay per view movie? |
| The movies have different price point such as Rupees 20, 30, 50 & 65 and the customer will be charged per view. One View window will have a time frame of 24 hours. |
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| Does MyWay offer only Hindi movies? |
| No, MyWay also has English, Animated and Regional Movies in its library. And the list of movies is updated from time to time. |
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| How many games are there? |
MyWay is currently offering very simple and interesting games that kids and family.You can play these games using your MyWay remote itself.
We are currently offering 9 games and would keep adding more. The games available on MyWay are:-
- Free Cell Solitaire
- Match Blox
- Deal With It
- Maze Master
- Tac Tiles
- Picnic Ants
- Double Die
- Puzzled- Swap It
- Tic Tac Toe
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| Are these games similar to play station games / console games? |
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No these games are not similar to play station / console games. These are simple, exciting and a single user games based on java which you can play using your MyWay remote. |
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| Do we need any kind of additional hardware like a keyboard or any other kind of gaming controls to play these games? |
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No, for the existing games offered you don't require any additional hardware and these games can be played with your MyWay remote. |
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| What is Karaoke Service? |
| Karaoke is a service that allows you to play instrumental song with the vocal tracks removed and permitting you to sing the lead. |
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| How many songs are there in the application? |
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We have over 200 songs that you can sing along in Karaoke service. |
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| Are there songs available apart from the Bollywood movies? |
Yes, Karaoke songs are available in the following categories.
» Classic
» Devotional
» Ghazals
» Bollywood Hits
» Indi Pop |
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| Are the songs available in any other language apart from Hindi? |
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Not as of now. However they will be available in other regional languages in the near future. |
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| Can we sing a duet song? |
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Yes. It can be done with the duet Mic which can be attached into the existing master Mic. |
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| Does the song display the duet markings, differentiating between the lines to be sung by respective singers? |
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No it does not. The reason is that karaoke has the songs which are familiar to people. So, the user usually knows which line is to be sung when and by whom. |
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| Are there videos of the songs on karaoke available? |
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Videos are not available currently. |
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| Are the Karaoke Mic’s provided along with the STB? |
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No, they are not provided. It needs to be purchased from us. |
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| What is the cost of on-demand Karaoke? |
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The Karaoke service is charged at Rs. 130/month + taxes. |
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| What is Infotainment Service? |
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The content includes the best documentaries from India and abroad that are based on topics like environment, history, biography, animals and kids. |
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| What is the cost of Infotainment? |
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Currently the service is available free of cost and no cost is attached to it. |
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| What is "Lifestyle on Demand"? |
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The lifestyle on Demand service brings you interesting videos on Health and Fitness, Fashion Trends, Cooking, Travel and more. This service contains video content on very popular yoga postures and eating habits to improve health. |
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| What all content is available under Lifestyle services? |
MyWay bring you interesting videos on everyday healthy living and travel videos that takes you to many places around the world. You have the renowned Swami Ramdev yoga teaching you yoga for different purpose and ailments like; Yoga for cancer, asthma, heart, kids and more. However Swami Ramdev yoga is also available in different languages.
What more, you can catch up with famous celebrity' Shilpa Shetty teaching you everyday yoga lessons is available in lifestyle that is good to stay fit. You can also visit popular landmarks around the world or know about their culture and interesting things they do, all this by simply sitting in front of MyWay IPTV. |
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| What is the cost of Lifestyle services? |
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Currently this service available free of cost and no cost is attached to it. |
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| What is "TV shows on Demand"? |
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The service contains video content on very popular TV Shows such as reality Shows, Mythology, Soaps etc. that you love to watch over and over and can never get bored off. |
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| What all content is available under TV Shows? |
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The TV shows offer you the famous and the original Mahabharata series of all 94 Episodes and Yeh Jo Hai Zindagi, a comedy show with 67 Episodes. |
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| What is the cost of TV show? |
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Currently the service is available free of cost and no cost is attached to it. |
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| What is Kid Zone ? |
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Kid Zone is a service that includes rhymes, stories, and karaoke for kids. Kid Zone has a variety of video content that are educational and entertaining. There are stories like Arabian Nights to Humor and Indian folk tales. You can also play rhyme and sing along with karaoke. In Kid zone you meet all your favorite comic characters like Chacha Chaudhary, Pinki, Billu, Akbar and birbal and many more. |
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| What's the refresh rate of this content? |
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The Comic content will be refreshed on regular intervals. |
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| What's the cost of the kid zone? |
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Currently the content is available free of cost and no cost is attached to it. |
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| What interactive services does MyWay IPTV offer? |
MyWay IPTV offers many new-age interactive services: Astro, Paintbrush, Map my India, Learning, Rail info and Email. The content can be available under i-services section on MyWay IPTV.
Click here to view more about i-services |
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| What is Astro? |
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This service contains what all is store for you in coming week or month. You can find daily horoscope, love compatibility, Vaastu or Feng Shui and much more. |
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| Can I get personalized service on match making, gem stones, panchang etc.? |
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This feature is currently not available; however it will be coming soon. |
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| Is there a limit to the number of times the service can be used in a day? |
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No. There is no such limit. |
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| What is the cost of Astro? |
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Currently the service is available free of cost and there is no cost attached to it. |
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| What is the 'Paintbook' application on MyWay IPTV and who can use it? |
| 'Paintbook' is an interactive TV application targeting kids aged 4 - 10 years. It's like a drawing canvas on TV for kids. We have a choice of colour palettes for kids to choose from. They can choose between brighter colours or the sober ones to paint away their TV screens. |
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| Do I have a choice of pictures? |
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Yes, you have a choice of 6 pictures you can choose from to color. |
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| Is there a help menu on screen for this service? |
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Yes, there is a help menu. You can press the INFO button on the remote for instructions. |
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| What if I want to color an entire row or column? |
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Yes, there is an option to color entire row or column using specified hot keys on your remote. |
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| Can I color portion of row or column? |
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No, you can color only a row/column or a cell. |
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| Can I save my painted picture? |
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No, we are currently not providing this feature. |
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| What is the cost of this service? |
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This service is available free of cost and there is no price attached to it. |
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| What is the purpose of this service and what it will do? |
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This service will help people to find the places of interests, to know the address & contact details of such places. Hospitals, Banks, ATMs, Shopping Zones, Eating Joints, and other places can be viewed on the Map. The user can also get the directions, Route or Turn by Turn Indications for Driving from one place to other. This will help to use to know the city and the main areas of the city by using the service on IPTV Platform. |
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| What is the charge for using this service? |
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Currently the service is available free of cost and there is no cost attached to it. |
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| What are Interective learning services? |
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The Learning eservice offers an exciting option to school students to brush up their subject knowledge. The service provides access to a huge database of multiple-choice questions of different subjects for various classes from 6th to 12th grade. The questions are based on CBSE board. |
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| How will I come to know if I have missed out any question? |
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There is a line of boxes on top of every page in blue color; whenever any question is left it depicts orange color. Un-attempted question can be answered by scrolling left or right and choosing the correct option from remote buttons. |
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| How do I get result? |
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After completion of last test question you have to again press navigation key to right and there will be confirmation page. If you want to see results then press OK. This will show the result. |
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| Can I see all correct answers? |
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When you confirm the test by pressing ok, you can check your answers by scrolling navigation key in right and left direction. If the answer chosen by you is wrong it will show a red cross(X) sign against your answer and if the answer is right it will show a green tick mark against the answer. |
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| How can I review my answers? |
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After completing test you get an option of back on the confirmation page .You have to press back button on the remote to again review your answers and make changes. Please note that after you confirm to show result of the test you can't go back and review your answers. |
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| Can I re answer a question if I feel I selected it wrong? |
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You can change your selection of answer before completing the test i.e before you opt for show result. There are two ways (1) You can change it while you are answering and (2) after completing last question you reach at confirmation page and from there you press back button to come back to question answers. Thereafter you need to scroll the navigation key to left and after reaching the question which requires change select the answer. Thereafter you can again come to the question you wanted to answer or go to confirmation page by scrolling to the right. |
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| Is this test time bound? |
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Each test is time bound. Student gets set of 20 questions which he needs to respond in the time given on the top right hand side. After time limit finishes the test ends and scores are depicted in lower side. |
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| Can't I reduce the time limit given in the test? |
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Currently the time of 20 minutes is prefixed for each test. But if you finish the test early you can submit your result and know your score instantly without waiting for the time limit to get over. |
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| How do I recharge my account? |
You can choose any of the options below to recharge your account.
A.) Recharge through credit card/debit card or net banking account
- You can use your credit card/debit card/ net banking account to recharge your MyWay online through a secure payment gateway.
- Create your ID and password on our website (http://www.MyWay.in/). Click My Account and there is an option to register on left corner of the page. You can go and register there to log in to My Account.
- Go to MyWay website http://www.MyWay.in/then click My Account. Login to the My Account section and then click wallet recharge.
- Select the credit card/debit card/ net banking payment option.
B.) Voucher recharge
- Purchase a recharge voucher of the desired denomination from any MyWay dealer.
- There is a PIN number on the recharge coupon that you need to recharge your account.
- Go to MyWay on www.MyWay.in, choose Account Recharge in the main menu and select the Voucher Recharge option.
- You can also recharge directly through TV UI
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The recharge vouchers are available at selected outlets. (Refer to recharge locations on website)
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| What if I don't recharge my account? |
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In case, your wallet balance goes below Rs -25/, your MyWay IPTV services will be
Discontinued / barred. To enjoy continued services you should maintain your MyWay IPTV's wallet account balance. |
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| Can I pay through cheque? |
In case MTNL customer: Your MyWay IPTV usage bill will come along with MTNL fixed-line monthly bill so you can pay by any mode which is allowed by MTNL.
In case of BSNL Customer: You can only recharge your services either through vouchers/credit cards/debit cards. No cheque is entertained.
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| Which credit cards does MyWay IPTV accept for payment? |
Through Website: We accept all MasterCard and VISA Credit & Debit Cards (American Express will not be accepted)
Through TV UI: We accept all MasterCard and VISA Credit Cards & Debit Card.
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| Would I be charged for my subscription after migration to other pack? |
- No. So long your free subscription duration does not elapse you can migrate to any other base pack & your subscription will continue to be free.
- However, after free promotional period expires you will be charged as per pack you are subscribed.
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| I am a Non South Customer, to what all Packs can I subscribe? |
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You can subscribe to any of the above mentioned packs. Although South Base Packs (starred in the list above) will not be available for Delhi Customers. |
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| I am a MyWay IPTV customer outside Delhi (BSNL) & I am currently subscribed to Super Value Pack for free (less than 3 months free promotional offer). Can I migrate to other base packs? |
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Yes, you can migrate to other packs. |
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| How will you charge me for monthly package which I have opted for? |
In case of Broadcast packs: You will be charged on Daily depletion method
In case of Non-broadcast packs: Your wallet will be deducted by the full amount as mentioned on the TV UI plus taxes. |
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| What is the daily depletion amount in case of the various packs? |
Daily depletion only applicable for BSNL Customers. Daily depletion will only happen on broadcast pack.
The Daily Depletion amount will differ based upon following:
- List of subscribed Pack(s)
- Entertainment Tax as per the City/State
- Service Tax
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| What is daily depletion? |
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Daily depletion means that the monthly rental of your broadcast pack will be depleted on pro rata basis based on the package that is currently assigned to you. It includes Subscription Price for the Pack(s), STB Rental and all applicable taxes. |
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| Once I migrate, will my daily depletion increase or decrease? |
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The daily depletion amount will depend on the tariff you have opted for. In case you migrate to a higher value pack, the daily depletion amount will increase. (Daily depletion amount calculation is explained above) |
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| How are broadcast services charged? |
A.) In case of BSNL Customer (BSNL Prepaid): Broadcast services will be charged on the basis of daily depletion.
B.) In case of post paid customer (MTNL Postpaid): You will billed along with your MTNL Bill. |
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| If I start viewing a movie today and my TV switches off. When I start again, will you charge me again for viewing? |
| No, once you rent a movie it is available for 24 hrs. You can watch the movie unlimited number of times within 24hrs. |
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| How many times can I view the movie if charged once? |
| You can view the movie Unlimited number of times within the next 24 hrs. For eg. If you have started the movie today at 10:00am then you can view this movie for FREE till tomorrow 9:59am. Post this if you again select and start this movie it will be charged again. |
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| What all services will be barred once the wallet has no balance? |
| All services you have subscribed to (broadcast, On Demand and i-Services) will automatically be barred if your account balance shows negative balance of Rs -25 or below. |
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| If my MyWay IPTV services are barred, would the daily depletion still continue? |
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The daily depletion for STB rental (if applicable) would still continue. Other broadcast depletion would not be applicable. |
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| Is there any charge for tariff migration? |
| No, currently there is no charge for tariff migration |
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| Where can I check my account balance? |
You can go to our website www.MyWay.in. On the website click My Account section and login through your subscriber ID. When you log in you can check your balance. |
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| Will it include taxes or not? |
| No taxes will be extra (It may vary from city to city) |
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| If I recharge for Rs 200 what is the amount that will get credited into my wallet? |
| Your wallet will show the full value you have charged i.e. Rs. 200/- . In case of broadcast services your wallet amount will be reduced on daily depletion basis and in all Non Broadcast cases the full amount with all applicable taxes will be reduced immediately after sending the request to Play/Watch. Pricing is mentioned on the UI against each service and also pop message tell you whether the service is chargeable or FREE. |
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| What e-recharge denominations are available? |
Electronic Recharge can be anything from Rs. 200/- and above.
If you choose to recharge online through your credit card/net banking account on MyWay you can recharge for any amount between Rs. 200- 5000.
The physical Recharge Vouchers are available at Oxygen Outlets in denomination of Rs. 200 & Rs. 500 currently. |
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| How can I recharge my account after getting the Physical Recharge Voucher from Oxygen Outlet? |
The Physical Recharge Voucher would have a PIN number mentioned on it. You can enter the PIN number on the following options:-
1. On MyWay Website; www.MyWay.in under My Account Section.
2. On MyWay TV under the My Zone > My Account > Recharge Wallet section. |
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| How do I find my subscriber ID? |
| Your subscriber id is available in My Zone section under Help option. |
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| Can I pay my MTNL bill with Electronic Funds Transfer (EFT)? |
| No, you cannot pay the bill with ETF. |
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| Where should I request for my IPTV itemized bill? |
| You can see the services that you have viewed in My Zone section under My Account. |
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| What should I do if my service has been disconnected due to non-payment. |
| You should recharge immediately to restart your services. |
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